our certification process

We have a 6 step approach to help you achieve management system certification as outlined below.

1. Proposal Acceptance

Initial Contact

Our Commercial Director will liaise with you to gain an understanding of your business and provide you with all the information you need about certification, our processes and what you need to do. Once a Request for Quote form is completed, we will then provide you with a Fee Proposal detailing all fees and costs. This is a complimentary service and carries no obligation to proceed.

Application Process

Once you have reviewed the Fee Proposal, sign and return this formal contract, confirming your acceptance of the certification process, the rules governing certification and related contractual conditions of engagement. Your assigned DLCS Lead Assessor will then reach out to introduce themselves and discuss your organisation and propose dates for your Initial Certification Assessment.

2. Conduct Readiness Review

Certification Pre-Assessment

For Quality, OHS and EMS certification, your Lead Assessor will conduct a a Pre-Assessment. This is mandatory to ensure that your organisation is ready for the certification assessment. Amongst other things, an assessment is made of the site processes, OHS hazards, risk and environmental aspects and impacts and also verifies the appropriateness of the system.

3. Perform a Systems Review


A System Review of your management system seeks evidence to ensure your documents (procedures, forms, minutes, photographs etc) inclusive of established work practices and processes meet with the requirements of the prescribed certification standard. In brief, we determine whether ‘what you say you do meets with the standard’. Once completed, you will receive a copy of the System Review which will outline any non-conformities and observations to the standard, and if your score allows you to progress to the next stage.

To aid in your successful certification, we can provide for use the criteria maps for each standard.

4. Conformity Certification Assessment


The Conformity Assessment is carried out to determine if ‘you are doing what you say you do’. Your Lead Assessor will present the assessment findings and any non-conformities at a closing meeting. If there are no major non-conformities, certification will be recommended to the Certification Accreditation Manager and if approved by our independent committee, you will receive your Certificate of Conformity. 

5. Gain International Registration

You will also be granted use of the DLCS International certification mark and the JASANZ mark (where appropriate) that can be used on stationery and marketing material and you will also be listed on the JASANZ International Register of Certified Organisations.

6. Surveillance Assessments

Surveillance Assessments are carried out each year in the same manner as the certification assessment. Surveillance Assessments are necessary for us to be assured that your system continues to comply with the chosen certification standard.

3 yearly Recertification Assessment

Every three years a full Recertification Assessment of the system needs as a whole to be completed to assure that the systems in its entirety continues to comply with the chosen certification standard. A successful outcome of the Recertification Assessment will allow your Lead Assessor to recommend that certification be renewed. A new 3 year Certificate of Conformity is issued after successful the Recertification Assessment.

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impartiality policy

DLCS respects the importance of Impartiality in carrying out its Management System Certifications and as such has processes in place to manage Conflict of Interest to ensure objectivity of its certification activities. This includes ensuring that our appointed independent assessors do not provide management system consulting services to clients.
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